First things first – We want you to be happy.
We know there’s nothing worse than waiting for the mail to arrive, only to open your prized package and feel the shock and dismay of an item not being what you really wanted. That’s not what we want for you, our boutique experience doesn’t end when we slap a stamp on a parcel.
So, to make sure we live up to our own hype we want to work with you to make sure you get what you want. Are you eyeing up a certain something special on our website but just need a –little- more information about it to be sure? Maybe you want a few more pictures of it? A little more info on sizing? Some help picking something like X to go with Y?
Never hesitate to contact us with your questions or requests. It’s what we do. Email us at Webmaster – AT- TheRenfieldTradingCompany.com or use our contact form to get in touch. Try to be patient though, we keep night hours at this company, but we will do our very best to provide you whatever answers you need to make an informed purchase.
Returns and Exchanges
Sometimes you’re just not happy with what you got. Maybe the product is defective. Maybe it arrives Broken or damaged. Maybe it’s the wrong size. Or maybe we screwed up and sent you the wrong colour.
Regardless, we want to work to make sure you’re not left unsatisfied. So here are our policies on returns and Exchanges:
Did your product arrive broken or scratched? Sometimes those things happen, and if you open up one of our parcels and find that it was damaged at some point along the shipping route then contact us IMMEDIATELY so we can make it better. Send us an Email and get in touch within FIVE business days of receiving your package to let us know what’s happened so we can file a claim on it and, more importantly, make things right with you. If the product is clearly defective or damaged in shipping we’ll arrange a return for a refund or an exchange.
Didn’t like the colour? Picked the wrong size? Not what you were expecting? Let us know within FOURTEEN DAYS (Two Weeks) of package receipt if you would like to arrange a return for an EXCHANGE. We are only able to offer refunds for defective or damaged products. If a product of the same item isn’t available for a suitable exchange, store credit is also an option.
Except in cases of Damage or Defects, postage for returns and exchanges are at the BUYERS expense and all returns must be unused, in the same condition as you received it, and have the original packaging intact. Shipping costs are NON-REFUNDABLE. We will not ship replacements in the case of the exchanges until we have the original item returned to us. Anything past the TWO WEEK return/exchange window will be considered outside of our refund/exchange policy.
Returns/Exchanges cannot be offered for the following products:
- Earrings/Piercing Jewelry
- Underwear/Intimate Wear/Lingerie
- Custom Work/Special Orders
- Clearance Items
- Other products as noted in their descriptions
Obviously, all returns must come with a receipt or some record that you actually bought it from us to begin with. That shouldn’t be hard with online purchases, but please keep your receipt if you purchased from us at an event or a show.
As always, don’t be afraid to contact us with your concerns, questions, or requests. Your best bet to avoid returns or extra shipping costs is to ensure that you’re getting exactly what you expect before you purchase. So let us help you find your perfect purchase!